Managed Services

Proactive Monitoring, Secure Operations, and Continuous Optimization

Technology sprawl, hybrid cloud, and constant security threats make operations complex and costly. Managed Services ensure your environment is monitored, secure, compliant, and optimized, so your team can focus on business outcomes—not break/fix.

We operate your infrastructure, cloud, network, security, and applications end-to-end—with SLAs, dashboards, and monthly business reviews.

  • Infrastructure & Data Center – Servers, virtualization, HCI, storage, backup/DR.
  • Network & SD‑WAN – Switching, routing, Wi‑Fi, WAN optimization, NAC.
  • Cloud (Azure/AWS) – Landing zones, cost optimization, security baselines, DR.
  • Security Operations – NGFW, WAF, SASE/ZTNA, EDR/XDR/MDR, IAM/MFA.
  • Endpoints & Mobility – NGAV/EDR, MDM/MAM, patch/vulnerability management.
  • Applications – Web apps, portals, eCommerce, ERP (Odoo), integrations, APIs.
Core Managed Services Portfolio
1) Managed Infrastructure (IaaS Ops)
  • 24/7 monitoring (availability, performance, capacity).
  • Patch & firmware lifecycle, hardened baselines.
  • Backup administration, DR testing, and runbooks.
  • Configuration & change management with approvals.
2) Managed Network & SD‑WAN
  • Policy updates, QoS tuning, link failover validation.
  • Wi‑Fi optimization (RF planning, roaming, density).
  • NAC & identity-based access enforcement.
  • NetFlow/IPFIX, synthetic tests, and SLA reporting.
3) Managed Cloud
  • Cost governance (rightsizing, RI/SP savings), tagging.
  • Security posture (CSPM/CWPP), key management, IAM.
  • Backup/DR to cloud (pilot light, warm standby, active/active).
  • DevOps pipelines (CI/CD), IaC templates, drift remediation.
4) Managed Security (SOC)
  • MDR/XDR—24/7 detection & response, threat hunting.
  • NGFW/WAF/SASE policy tuning, SSL inspection hygiene.
  • Vulnerability, exposure & phishing defense programs.
  • Compliance dashboards (ISO/PCI/GDPR) and audit support.
5) Managed Endpoints & Mobility
  • NGAV/EDR agents, isolation & automated rollback.
  • MDM/MAM policy enforcement, remote wipe, app control.
  • Patch/vulnerability management and license governance.
  • DLP policies for data-in-use/motion/rest.
6) Managed Applications & ERP (Odoo)
  • Admin support, workflows, permissions, and reports.
  • Integration monitoring (payments, shipping, identity).
  • Data quality KPIs and release/change management.
  • Quarterly optimization—features and UX enhancements.
SLAs & Governance
  • Availability SLAs – Target uptime per service (e.g., 99.9%/99.95%).
  • Response/Resolution – Priority-based MTTR/MTTD targets.
  • Change Management – CAB approvals, maintenance windows, rollback plans.
  • Reporting – Monthly operational reports + quarterly business reviews (QBRs).
  • Security & Compliance – MFA/RBAC, secure admin access, incident runbooks.
AIOps & Observability
  • Telemetry – Logs, metrics, traces, NetFlow, synthetic tests.
  • Anomaly Detection – ML baselines for performance & security events.
  • Root Cause Analysis – Correlation across infrastructure, network, security, and apps.
  • Automated Remediation – Playbooks for common incidents and drift.
KPIs We Track
  • Availability – Uptime, failover success, change success rate.
  • Performance – Latency/jitter, throughput, app response times.
  • Security – Detections, blocked threats, patch compliance, phishing risk.
  • Cost – Cloud savings, license utilization, resource rightsizing.
  • Adoption – Feature usage, ticket trends, user satisfaction (CSAT).
Implementation Approach
  1. Discover & Baseline – Inventory, dependencies, risks, compliance.
  2. Onboarding & Hardening – Monitoring, backups, access, policies.
  3. Runbooks & SLAs – Incident, change, DR, and escalation plans.
  4. Operate & Optimize – Continuous monitoring, tuning, and QBRs.
  5. Evolve – Roadmap updates, new features, scale-out, cost governance.
Benefits
  • Reduced Risk – 24/7 coverage, hardened baselines, documented processes.
  • Lower TCO – Preventive maintenance, cloud cost optimization, fewer outages.
  • Faster Response – Defined SLAs, runbooks, and automated remediation.
  • Greater Visibility – Dashboards, KPIs, and executive reporting.
  • Future-Ready – AIOps, Zero Trust, hybrid cloud, and DR resilience.
Optional Add‑Ons
  • Pen‑Testing & Red Team – Annual tests, remediation roadmaps.
  • Compliance Readiness – ISO/PCI/GDPR mapping and evidence collection.
  • AI Features – Forecast capacity, intelligent QoS for AI workloads.
  • Training – Admin/User training, security awareness, SOPs.

Ready to Stabilize and Scale Your Operations?

Get always‑on monitoring, secure operations, and continuous optimization with our Managed Services—tailored to your environment and goals.